1. Introduction
This Privacy Policy explains how The Block collects, uses, stores, and protects personal information when you visit our website, submit a form, contact us, or make a booking. By using our website, you agree to the collection and use of information in line with this policy.
2. Information we collect
We may collect the following categories of information:
- Name
- Phone number
- Email address
- Booking details, including date, time slot, package, and player count
- Basic usage data such as device or analytics information used to understand website performance
3. How we use your data
We use personal information to process bookings, confirm payments, respond to enquiries, communicate via WhatsApp or email, manage customer support, maintain booking records, and improve our services and website experience.
4. Third-party services
We may rely on trusted third-party providers to operate specific parts of the service. These may include Paytm for payments, WhatsApp tools for communication, and analytics tools for website performance monitoring. These third parties may process limited data as required to provide their service.
5. Data protection
We implement reasonable technical and organisational security measures to protect personal data against unauthorised access, misuse, disclosure, or loss. While no digital system can guarantee absolute security, we aim to handle customer data responsibly and limit access to authorised purposes only.
6. Cookies and analytics
We may use cookies or similar technologies for analytics, website functionality, and performance monitoring. These tools help us understand how users navigate the website and where we can improve the booking experience.
7. User rights
You may request correction or deletion of your personal data by contacting us. We may retain certain information where required for payment reconciliation, legal compliance, or legitimate operational records.
8. Contact
Privacy requests and support
For questions about this Privacy Policy or requests related to your personal data, contact us at hello@theblock.in.